Over the years, we have compiled a list of the questions that are frequently asked by our customers. If you have any questions that are not answered here, or if you would simply prefer to talk to a Tranzporter representative before making your purchase, feel free to call us at 800-668-9983.

 Portfolio Cases
 Tubes
 Wheels
 Presentation Sleeves
 EZ Rollups
 EZ Carrier

Portfolio Cases FAQ

Q: How is the Portfolio Case shipped?
A: The portfolio cases are shipped folded via UPS. The cases are soft-sided. The case is made rigid through the use of foam core, gator board, masonite, sheet metal, your choice of material.

Q: What is the Portfolio Case made of?
A: All TRANZPORTER products are made of 1000 denier Cordura® nylon that does not rip or tear. A waterproofing sealant is used on the back of the material. The soft-sided case has two layers of Cordura to insert your material for added rigidity and protection.

Q: What is the size of the gusset?
A: The gusset is approximately 5" to 6” in width. This enables the case to hold about 20 pieces of 1/4" foamcore boards, several stretched canvases, 2 to 3 framed paintings or 2 to 3 presentation sleeves with frame samples. The gusset board inserted in the base provides a supportive, sturdy bottom.

Q: How does the TRANZPORTER Case hold up in rain or snow?
A: Rain and snow tend to bead up and run off the fabric. A rain flap over the zipper to secure it even further from the elements. The only recommendation would be not to set the case down in a puddle of water.

Q: How is the case constructed?
A: The craftsmanship and detailing are superior. These products are manufactured in the USA and guaranteed for their quality. We will replace any bag for manufacturer defects.

Q: How do you carry your TRANZPORTER Case?
A: The case has a detachable shoulder strap that fits into a side pocket for easy airline travel. The larger cases have two side handles to accommodate arm-length and a top handle to help distribute the weight of the case. When the case gets too heavy, there is an optional wheel set available for an additional cost.

Q: Where can I store paperwork when using my TRANZPORTER Case?
A: The case has an exterior side pocket which can accommodate legal-sized documents, notebooks, keys, etc.

Q: How do you secure items in a TRANZPORTER case?
A: The hook-and-loop (Velcro) straps on the inside of the case help to gently secure the materials and separate items. The optional presentation sleeve can be inserted between framed or stretched pieces or artwork as an additional layer of protection. Also, the detachable shoulder strap can be used to set the case up as a bin to use for easier presentations to clients.

Q: Will the airlines accept these cases as carry-ons or as checked luggage?
A: Each airline has different restrictions now. We suggest that you call your airlines for specific requirements and additional fees.

Q: How are your items being protected inside the case?
A: Because the cases are delivered folded, an insert is needed to protect work. Our company uses foamcore because it is lightweight, however gatorboard, thicker foamcore, masonite, or sheet metal may also be used.

Q: How do the wheels attach to the case?
A: The cases have four (4) hook-and-loop straps sewn on the bottom of the case. Two wheels are needed which fit snugly through the straps and around the base of the case. The front wheel swivels and is directional, the rear wheel is fixed. The wheel is almost totally hidden under the case providing a solid base yet does not protrude to catch a shoe while walking. The top handle and the detachable shoulder strap help to steer the case. When the wheels are not needed, they may be stored in the side pocket of the case.

Q: What are the wheels made of?
A: The wheels are made of a black powder coated metal with two rubber wheels. They can withstand at least 45 to 60 lbs. of weight. It is imperative that the wheels are removed before checking a TRANZPORTER through as airline baggage.

Q: What color is the TRANZPORTER?
A: Basic black is the color choice for all of our bags and tubes.

Q: How can I clean a TRANZPORTER Case?
A: It is very easy to keep clean. Most dirt just rubs off with a damp cloth or use the rubber grip on the detachable strap to brush away dirt.

Q: What size portfolio case should be used to carry A0 boards?
A: A0 paper is comparable to US size 33x47 inches, therefore the 36x48" portfolio case would be suitable. A1 paper is comparable to US size 24x33 inches, therefore the 24x36" portfolio case would be the right size. A2 paper is comparable to US size 17x24 inches, therefore the 18x24" portfolio case would be suitable.

What size tube should be used to carry A0 paper?
A: A0 paper is comparable in size to US 33x47 inches. The paper must be rolled to fit into the Tranzporter tubes. Depending on which direction the paper is rolled, it would fit into the 6x42", 8x42", or 8x48" tube. A1 paper can be rolled to fit into the 6x32", 6x42", or 8x42" tube.

Q: Is monogramming available?
A: Yes. The monogramming offered is embroidered on the pocket. Thread color is white. Logos can be embroidered on the pocket - there will be a set-up fee as well as a monogramming fee. Please call to make arrangements if this is required.

Tubes FAQ

Q: What is the TRANZPORTER Tube made of?
A: All TRANZPORTER products are made of 1000 denier Cordura® nylon. The exterior casing is soft-sided. A waterproofing sealant is used on the back of the material. It will not rip or tear.

Q: How does the TRANZPORTER Tube hold up in rain or snow?
A: The tube has a sturdy zipper set approximately 2" from the top to protect the materials from the weather. The only recommendation would be not to set the tube down in a puddle of water.

Q: How is the tube constructed?
A: The craftsmanship and detailing are superior. These products are manufactured in the USA and guaranteed for their quality. We will replace any tube for manufacturer defects.

Q. What is the insert for the tube?
A. The insert is a 1/4" wall of thickness made out of cardboard. Other products may be substituted using the same diameter and length, but it must be sturdy enough to withstand the abuse being handled by shipping companies and airlines.

Q. Do you need an insert for this tube?
A. You can use the nylon casing without an insert to protect your materials from the elements and to carry it easily and professionally. However, there is no rigidity to the casing.

Q: How do you carry your TRANZPORTER Tube?
A: The tube has a detachable shoulder strap that fits into a side pocket for easy airline travel. There are two side handles as well as a top handle for ease of carrying.

Q: Will airlines accept these tubes as carry-ons or as checked luggage?
A: We suggest you call your airlines for information on luggage restrictions and additional fees.

Q: How is the material being protected inside the tube?
A: The nylon casing contains a 1/4" cardboard insert tube so strong that it can be thrown down an airline baggage ramp and sustain no damage.

Q: How do the wheels attach to the TRANZPORTER Tube?
A: The tube wheel fits on the bottom and is cinched around the tube with a hook-and-loop (Velcro) strap.

Q: What are the wheels made of?
A: The wheels are made of a black powder coated metal with two rubber wheels. They can withstand at least 45 to 60 lbs. of weight. It is imperative to remove the wheels before checking a TRANZPORTER through as airline baggage.

Q: What color is the TRANZPORTER Tube?
A: Basic black is the color choice for all of our bags and tubes.

Q: How can I clean a TRANZPORTER Tube?
A: It is very easy to keep clean. Most dirt just rubs off with a damp cloth or use the rubber grip on the detachable strap to brush away dirt. The tube casing is easily machine washed but should not be put in a dryer.

Q: Is monogramming available?
A: Yes. The monogramming offered is embroidered on the pocket. Thread color is white. Logos can be embroidered on the pocket - there will be a set-up fee as well as a monogramming fee. Please call to make arrangements if this is required.

Wheels FAQ

Q: What are the wheels made of?
A: The wheel units are made of black powder coated metal with two rubber wheels.

Q: Where can the wheels be stored when not in use?
A: The wheels can be stored in the outside pocket of the Portfolio Case.

Q: Should the wheels be removed when checking the case at the airport?
A: Yes, the wheels must be removed or they may be damaged.

Q: How much weight can the wheels hold?
A: The wheels can withstand approximately 45 lbs. to 60 lbs. of weight without beginning to flatten.

Presentation Sleeves FAQ

Q: What is the presentation sleeve made of?
A: The presentation sleeve is made of Veltex®, the felted material that hook-and-loop will adhere to. This item ships folded up and is constructed like a pillow case. A board or piece of foamcore is inserted into the sleeve to make it rigid.

Q: What is the presentation sleeve used for?
A: Frame samples with hook-and-loop may be adhered to the sleeve, making it easy to take samples for presentations. It also works to lean a piece of artwork on the sleeve and place frame samples around the work to show the differences in frames. The sleeve may be used as a separator between pieces of framed/unframed artwork.

Q: How many presentation sleeves can fit into a Portfolio Case?
A: Two or three sleeves with frame samples can fit into a case. If the sleeves are used as artwork protectors/separators, several sleeves will fit into the portfolio case.

Q: How do I make the sleeve rigid?
A: Foamcore slips easily into the presentation sleeve making a rigid and sturdy backdrop for frame samples and artwork.

Q: How do you take samples on an appointment when showing artwork?
A: You can take them all in one case. Take a presentation sleeve with samples attached to one side of the sleeve and strap it inside the case with the frames against the case. Place the artwork on the other side of the case. The presentation sleeve will then protect your artwork.

Q: As a framing representative, I may need to carry many sleeves with samples. Will the case be too heavy?
A: Add wheels to your portfolio case to take the weight off your shoulders. It just glides along.

EZ Rollups FAQ

Q: What is the EZ RollUp used for?
A: Quick and easy to use, the EZRollUp is a carrier for blueprints, plans, and rolled paper pieces. Our customers have told us that almost anything can be rolled up, including clothing, food items, craft projects, arrows and sports equipment.

Q: How is the EZRollup used?
A: Roll your material, place at the edge of the EZRollUp, then roll and secure with Velcro straps. Fold the end flaps over the open ends. Ready to go!

Q: How are the contents of the EZRollup protected?
A: The EZRollup is made with a removable mylar insert that fits smoothly into an interior pocket. The mylar is flexible and rolls with the EZRollup, protecting the contents.

Q: What size is the EZRollUp?
A: The EZRollUp comes in three lengths: 30", 36" and 40". When rolled, the EZRollUp can expand from 3" to 8” in diameter.

Q: How do the ends of the EZRollUp stay covered?
A: The ends flaps are secured with Velcro.

Q: How do I carry the EZRollUp?
A: Each EZRollUp comes with an adjustable shoulder strap. When cinched in, the strap can be used to hand carry the EZRollUp.

EZ Carrier FAQ

Q: What is the EZ Carrier used for?
A: Quick and easy, the EZ Carrier can be used to transport stretched or framed artwork, design boards, training flip charts, or any item that is rigid and measures less than 36"x48".

Q: What is the EZ Carrier?
A: The EZ Carrier is a 10x12" pocket with the straps sewn in place. When the straps are extended, it can be used to carry anything that measures less than 36"x48".

Q: How do I carry the EZ Carrier?
A: Each EZ Carrier comes with an adjustable shoulder strap. When cinched in, the strap can also be used to hand carry the EZ Carrier.